FAQ

Find answers to frequently asked questions.

General Questions

  1. Do you offer discounts for bulk purchases?
    No, we do not currently offer wholesale discounts. Please contact us for more information.
  2. Do you have loyalty or rewards programs?
    We are currently developing a rewards program. Subscribe to our newsletter to receive news about its launch.
  3. How can I keep up to date with MyDDesign news?
    Follow us on social media and subscribe to our newsletter to receive news, offers and updates on new products.

Questions related to the purchasing process

  1. How can I place an order on MyDDesign?
    To place an order, select the product you wish to purchase, choose the quantity and specifications (such as size or color, if applicable), and click "Add to Cart." Then, follow the instructions on the checkout page to complete your purchase.
  2. Do I need to create an account to purchase from MyDDesign?
    No, you don't need to create an account. You can checkout as a guest, but we recommend registering to track your orders and access exclusive offers.
  3. What payment methods do you accept?
    We accept credit cards, debit cards, PayPal and other secure payment methods available on the checkout page.
  4. Is it safe to buy from your online store?
    Yes, we use SSL encryption technology to ensure that your information is protected throughout the entire purchasing process.
  5. How can I apply a discount code to my order?
    On the checkout page, you'll find a field to enter your discount code. Make sure to apply it before completing your purchase.

Questions about products

  1. How do I know which size is right for me?
    On each product page you will find a detailed size guide to help you choose the perfect size.
  2. What materials are used in MyDDesign products?
    All of our products are made from high-quality materials, such as organic cotton, recycled polyester and other sustainable materials. Please see each product description for more details.
  3. Do you offer custom or made-to-measure products?
    No, we do not offer custom or made-to-measure orders. Please contact us for more information.
  4. Is there a warranty for the products?
    Yes, we offer a 30-day quality guarantee. If your product has any manufacturing defects, we will replace or refund it. Contact us for more information.

Questions about shipping

  1. How much does shipping cost?
    Shipping costs within Spain are free, outside of Spain it depends on your location and the size of your order. During the checkout process, you will be able to see the exact cost before completing the purchase.
  2. How long does it take for my order to arrive?
    Shipments usually take 6-10 business days to arrive. The exact time will depend on your location.
  3. Do you offer international shipping?
    No, we currently only ship domestically.
  4. Can I track my order?
    Yes, once your order is shipped, you will receive an email with a tracking number and a link to track it.
  5. What do I do if my order arrives damaged or incorrect?
    If your order arrives in poor condition or is not what you ordered, contact us within the first 7 days after receiving it, and we will resolve it quickly.

Questions about returns and exchanges

  1. What is MyDDesign's return policy?
    We accept returns within 30 days of delivery. Items must be in their original, unused condition.
  2. Can I exchange one product for another?
    Yes, as long as the product is in its original condition. Contact us to arrange the exchange.
  3. Who covers the shipping costs in case of return?
    If the error was ours (incorrect or defective product), we will cover the return costs. In other cases, shipping costs are the customer's responsibility.
  4. How long do I have to return a product?
    You have up to 30 days after delivery to request a return.

Customer Service Questions

  1. How can I contact MyDDesign customer support?
    You can contact us via the form on our contact page or send us a direct message on our social media. We respond within 24-48 hours.
  2. What are the customer service hours?
    We are available from Monday to Friday, from 9:00 a.m. to 6:00 p.m. Madrid time.
  3. Can I cancel my order after I have placed it?
    Yes, you can cancel your order within the first 24 hours. Please contact us quickly to process the cancellation.
  4. What do I do if I have technical problems when placing my order?
    If you encounter technical issues, please try using another browser or device. If the problem persists, please contact us for assistance.